Apple iOS App for Agilico Connect

Discover how the Apple iOS app for Agilico Connect can streamline your workflow and enhance your productivity on-the-go.

Table of Contents

Accessing the iOS App Compatibility Downloading the app Logging In Navigating the App Call History Dial Pad Call Options Record Park Mobile Flip Mute Keypad Speaker Phone Hold Add Call Transfer End Call Contacts Copy Phone Number Settings Voice Mail Steps to record Unavailable Greeting Shared Mailbox Options whilst listening to a message

Accessing the iOS App

Compatibility

  • Agilico Connect App will work on any iPhone running iOS 13 or later  
  • The app is not designed for iPads

 

Downloading the app

  • To download the Android app, scan the QR code below on your phone. 
     
  • Or click this link to open App in the Apple App Store

 

Logging In

To login to the app, you will require a Pin Code


If you have not been provided with the pin code, please speak to your telecom administrator, who will generate this for you.

  • Open the app and enter your pin code 
  • Click the Sign In button
  • You will then be signed into the app home screen

If the app does not log you in, then 

  • Check you have an internet connection
  • Check the pin code you are using is correct

If you still can’t log in, then please speak to your telecoms administrator  

 

Once the app opens, you will see the navigation pane at the top  
  

Shape Description automatically generated with low confidence

Call History

The call history shows a list of calls. Below are the descriptions for each icon

Outbound Call

Missed Call

Inbound Call

Transferred Call

 

 

 

 

Double-tap on a row to call that number back.

 

Dial Pad

The dial pad allows you to call a landline, mobile or DDI Extention number.

Press the 0-9 keys to enter the number, then press the to call

Call Options

Once you press the the call will connect, and you will see the options below

Record

Currently, the option to turn recording on and off is greyed out. (The feature will be available in a future release.)

If you have a call recording subscription, then recorded calls are available to the administrator in the Agilico Connect admin panel under call logs.

  

Park

The Park button places the call into one of the park slots. You will be taken back to the main screen when you press park. You can then make another call. Up to 3 calls can be parked.

To pick up a parked call, click the on the navigation pane and dial

*3701 – Call Park Slot 1 Retrieval

*3702 – Call Park Slot 2 Retrieval

*3703 – Call Park Slot 3 Retrieval

Mobile Flip

The mobile flip option allows you to transfer the call from the app to your mobile number.

Mute

When pressed, the mute button will turn Red indicating the call has been muted. The caller won’t hear you, but you can still hear them.

Keypad

The keypad button allows you to access the Keypad should you need to dial any other numbers.

Speaker Phone

The speakerphone button allows you to turn on or off the speakerphone when the Red speakerphone is enabled.

Hold

The hold button allows your to place a call on hold. Once the call is placed on hold, the caller can’t hear you, and you won’t be able to hear the caller.

Add Call

You can add a second call to the conversation.

Press the Add Call button

Then either select a call from the Call History, Address Book or dial a number on the Keypad and add a call using the add call option

Transfer

You have the option to transfer the call to a landline, mobile or DDI through the transfer button

End Call

The end call option will terminate the current call and take you back to the dial pad.

 

Contacts

The contacts tab displays a list of all company-shared contacts. You can use the search function to find any contacts.

The list is managed by the company administrator.

 

Copy Phone Number

If you have a number on your phone, you wish to call from the Agilico Connect app, you can select and copy the number then press and hold in the white space on the dial pad until the paste option appears to paste the number into the app.

Then press the dial button to call the number.

Settings

Sign In/Out

The settings tab allows you to access Settings or Sign Out.

End Call

  •  Save call log on exit 
  • Clear Call Log – This will clear the call log.

Contacts

  • Download the shared address book
  • Download Contacts -  Will download the contacts to the Agilico Connect App

Call Notifications

  • Ring on incoming call
  • Wake phone on incoming call
  • Notify missed calls
  • Notification timeout 
  • Test Notification – This will generate a notification from the
  • Android OS which

 

Voice Mail

To access voicemail messages, press the Message button or Dial *98.

Steps to record Unavailable Greeting

  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 1 to record your unavailable message.
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message.

 

Shared Mailbox

To access a shared or group mailbox, press the Message Button or dial *98.

  • Enter the Mailbox Number and the Password (this is not the same as your personal mailbox).
  • Once you are in the voicemail system, you will have several options while listening to your messages.
     

Options whilst listening to a message

3. To access the advanced menu

Note: This menu allows you to listen to the time, date and CLI information  

5. To Repeat the current message

7. To Delete the current message

8. To Forward the message to another mailbox

9. To Save the message

*   To return to the main menu

 The voicemail default Mailbox number and Password are your extension number.