Overview  The Agilico Connect Web App has been developed to operate smoothly on Chromian-based browsers. This means if your browser is built on the Chromium open-source project, you can enjoy the full functionality of the Agilico Connect Web App solution without any additional configuration Supported Chromian-Based Browsers Below is a list of popula...

Agilico Connect offers call menu functionality, often called IVR (Interactive Voice Response). This is an automated system that answers incoming calls and presents the caller with a set of options they can choose from by pressing a number on their phone keypad. Steps to add a new call menu Log in to the Agilico Connect Admin Portal (https://customer...

5     Answering a Call Lift the handset for handset operation or press the Speaker for hands-free operation.   Placing  a Call Lift the handset, press the Speakerphone button or Headset button. Enter the number, then press #.   Ending a Call Place the handset on its cradle or press the end call soft key.   Mute a Call Press the Mute key to mute the ...

To edit a button profile: Log in to the Portal https://customerportal.hp2k.co.uk  Clicking the Button Profiles tab on the right-hand side. Click the  Edit Button next to the profile you want to edit. Changing profile name Under Profile Details, click on the name field and change the name. Most users create profiles by Role or Site, e.g. Sales or Lon...

This article provides a step-by-step guide on how to create a call group on your phone system using the Agilico Connect Customer Portal. It highlights all the necessary fields and options available during the call group creation process.   Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   1. Click on Call Groups in th...

A call group in Agilico Connect, refers to a set of users or extensions grouped together to handle incoming calls in a shared manner. When a call is made to a call group, it rings multiple phones based on the configured behaviour, helping teams manage calls efficiently. Typical Uses: Support desks Sales teams Reception or front-of-house Out-of-hours...

This article includes information on the ‘Internal Numbers’ section of the platform, its functionality and how to manage internal numbers. Please see the following for a step-by-step process to successfully manage a divert. Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   Once you are in the Agilico Connect portal, n...

This article provides a step-by-step guide on how to access reports on a Call Groups. Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   1. Click on Call Groups in the left-hand pane of the Customer Portal.   2. A list of Call Groups will be displayed. To view the stats for a particular call group, click on the Stats i...

In this article, we will take a look at what a Softphone is and what features a softphone has.  So what is a Softphone? A softphone is a software application that allows users to make voice calls over the internet, typically using a PC, Laptop, or Smartphone, without the need for a traditional phone line. Softphones are commonly used in Voice over I...

Overview The Agilico Connect web and desktop app provide a history of the last 100 calls when you select Calls on the navigation menu.  The history provides the following information. Time and date the call was made or received Details of the remote party Direction of the call and its outcome Duration of the call if it was answered A button to call ...

In this article we will look at the steps required to use the Agilico Connect Web or Desktop App. You Agilico Connect administrator will notify you once they have set you up on the solution.  Once setup go to https://softphone.agilicoconnect.co.uk/  Enter you registered email address, typically this will be your work email and press Request Code. Yo...

This article provides a step-by-step guide on how to delete a contact from your phone system using the Agilico Connect Customer Portal.  How to delete a contact Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   Click on   Contacts in the left-hand pane of the Customer Portal.   Click the delete button next to the cont...

The Agilico Connect Web App enables you to make a phone call in 4 ways: Login  If you have not already, log in to the Agilico Connect Web App 1. Use the dial pad The Agilico Connect Web App includes a dial pad, click on the Calls tab on the left of the softphone then you can use the dial pad with your mouse or by clicking on each number you wish to ...

The Call Transfer feature allows you to redirect an call to another person or number.  There are two main types of call transfers: Attended Transfer - You speak to the new recipient before transferring the call to ensure they are ready to take over. Blind Transfer - The call is transferred directly without prior communication with the new recipient....

This article provides a step-by-step guide on how to edit an existing contact. Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   Click on   Contacts in the left-hand pane of the Customer Portal.   Find the contact you wish to edit and click the Edit icon Edit Contact Details The current contact details for the user wi...

In this article, we will look at how you can access your voicemail through the Agilico Connect iOS and Android apps. Listen to Voicemail To access voicemail messages, on the dial pad , dial *98 and click to call.  Enter Mailbox (users Ext no.) and Password (User’s Extno.) You will then be told if you have any messages Main Menu Once you have listene...

This article explains four commonly used features—Hold, Mute, Call Transfer, and End Call—to help you use the Agilico Connect Web App effectively. Hold The Hold feature temporarily pauses the active call, placing it on hold so the other party cannot hear you or background noise. This is useful when you need to: Consult a colleague or supervisor. Ret...

If the connection between the Agilico Web App and the server is interrupted then you may see the error below  To resolve this issue try the following steps  Check you have a working internet connection on the device with the issue Try refreshing the web browser Close the browser and re-open go back to https://softphone.agilicoconnect.co.uk and login...

When you first login to the Agilico Connect Web App the software will check your audio devices to ensure a seamless experience. The welcome page below will identify the device selected for your Microphone, Speaker, and Primary ringer, if the browser can't access any device then you will get an error “Please connect an output device”  as no output de...

This article provides a step-by-step guide on how to hide a contact from your phone system using the Agilico Connect Customer Portal.  How to delete a contact Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   Click on   Contacts in the left-hand pane of the Customer Portal.   Click the Edit button next to the contact ...

Accessing the iOS App Compatibility Agilico Connect App will work on any iPhone running iOS 13 or later   The app is not designed for iPads   Downloading the app To download the Android app, scan the QR code below on your phone.   Or click this link to open App in the Apple App Store   Logging In To login to the app, you will require a Pin Code If y...