This article will look at what to do if you are not receiving verification code emails from the desktop app when trying to login.
Overview
The Windows desktop app is a convenient way to use the web app in a Windows environment. It uses an embedded browser to provide most functionality. When you initially login you provide your registered email address and then you will receive a verification code sent to your email.
If you do not receive the email to your inbox there are a few things you can check
1. Check Spam
It is possible that the email went into your Spam folder, so look for any emails from agilicoconnect@agilico.co.uk
It maybe that you accidentally blocked the emails so check your blocked list using the guides below
You can also speak to your IT provider to check that the email is not being blocked before it gets to your PC by software like Mimecast
2. Clear Cache
The other possible cause is due to issues with the current session, click anywhere on the Agilico Connect for Windows v5 desktop app so it is selected
Press F12 on your keyboard and the browser DevTools will pop up
Find Local Storage and right click and click Clear
Close DevTools
Click anywhere on the Agilico Connect for Windows v5 desktop app so it is selected and press F5
You should see the screen refresh and log you out
You can now log back in and check if you receive the verification code email, if you do not after checking both your SPAM and Cache then log a ticket with the support team.