Web & Desktop Apps - Agilico

Web & Desktop Apps

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Reduced Functionality Error

If the connection between the Agilico Web App and the server is interrupted then you may see the error below ...

December 5th, 2024 142 views 0 likes
What is a Softphone?

In this article, we will take a look at what a Softphone is and what features a softphone has. So...

January 15th, 2025 146 views 0 likes
Call History

Overview The Agilico Connect web and desktop app provide a history of the last 100 calls when you select Calls...

January 15th, 2025 180 views 0 likes
Ways to make a phone call

The Agilico Connect Web App enables you to make a phone call in 4 ways: Login If you have not...

January 20th, 2025 143 views 0 likes
Call Management Options

This article explains four commonly used features—Hold, Mute, Call Transfer, and End Call—to help you use the Agilico Connect Web...

January 22nd, 2025 135 views 0 likes
Call Transfer

The Call Transfer feature allows you to redirect an call to another person or number. There are two main types...

January 22nd, 2025 191 views 0 likes
Logging Into the Web or Desktop App

In this article we will look at the steps required to use the Agilico Connect Web or Desktop App. You...

January 27th, 2025 133 views 0 likes
Which browsers support the Agilico Connect Web App

Overview The Agilico Connect Web App has been developed to operate smoothly on Chromian-based browsers. This means if your browser...

February 4th, 2025 125 views 0 likes
No Output Device Detected

When you first login to the Agilico Connect Web App the software will check your audio devices to ensure a...

February 18th, 2025 116 views 0 likes
Agilico Connect Web or Desktop App First Use

In this article we look at the steps to configure your audio devices for first use in the web or...

February 19th, 2025 124 views 0 likes
Conference Calls

In this article we cover how to use the three way conference call functionality in the web and desktop app....

March 7th, 2025 124 views 0 likes
Queue Pickup

The Agilico Connect Web and Desktop App allow you to subscribe to the state of queues within your tenancy. Subscribing...

March 18th, 2025 125 views 0 likes
Call Health

The Agilico Connect web and desktop apps monitor various details about all calls made. You can use this tool to...

March 20th, 2025 117 views 0 likes
A session exists in this browser

Overview When you use the Agilico Connect Web or Desktop App you create a session to our data centre. This...

March 25th, 2025 115 views 0 likes
Agilico Connect Call Recording, Web and Desktop Apps

In this article, we cover the use of call recording in the Agilico Connect Web and Desktop apps. Overview Agilico...

June 19th, 2025 131 views 0 likes
How to Clear the Desktop App Local Cache

Overview The Windows desktop app is a convenient way to use the web app in a Windows environment. It uses...

September 11th, 2025 73 views 0 likes