Overview

The Agilico Connect web and desktop app provide a history of the last 100 calls when you select Calls on the navigation menu.  The history provides the following information.

• Time and date the call was made or received
• Details of the remote party
• Direction of the call and its outcome
• Duration of the call if it was answered
• A button to call the person back

Call Results and Missed Calls

The result of the call is displayed as an icon and a short explanation.  The following list provides additional information.

• Outgoing
  The call was made by the user.  The duration can be used to identify if the remote party answered.
• Incoming
  The call was received and was answered by the user.
• Incoming (Pickup of <name>)
  The user used the pickup feature to intercept and answer another users call.
• Missed
  The call was received but was not answered.  If the call was part of a group it also means no one else answered.
• Missed (Answered Elsewhere)
  The call was received, not answered by the user but someone else did take the call.
• Missed (Picked up by <name>)
  The call was received but was not answered.  Another user intercepted and answered the call.

Searching

1. Click on the calls tab on the left of the softphone screen
2. In the History column click on the Type to search box
3. Type any part of the name or number you are searching for 
   1. If the number is 07795123456 then you could type in 07795 or 456 or 123 or any sequential numbers from the number you are looking for and the call list will filter to any call that contains those numbers. 
   2. If you are searching for a name e.g. Jane Doe then you can type in Jane or Doe etc 

Filtering

If you would like to filter your call history by Missed, Incoming or Outgoing calls then click on the filter icon next to the Type to search box and tick the option or options you wish to filter by.