A call group in Agilico Connect, refers to a set of users or extensions grouped together to handle incoming calls in a shared manner. When a call is made to a call group, it rings multiple phones based on the configured behavior, helping teams manage calls efficiently.

You can add a ring delay to individual users, if you would like some phones to ring before others. This can be added by clicking the pencil (edit) icon next to the user, and entering the delay in seconds.

Typical Uses:

• Support desks
• Sales teams
• Reception or front-of-house
• Out-of-hours escalation teams