Button Profiles

• How to add button profiles

• How to edit a button profile

Contacts

• How to add a contact to the shared address book

• How to bulk upload contacts to the shared address book

• How to edit a contact in the shared address book

• How to delete a contact from the shared address book

• How to hide a contact from the address book

Call Groups

• How to create and modify call groups

• What is a call group?

• Call Group Reporting

• Adding a user to a Call Queue or Ring Group

Advanced

• Device Management

• Hold Music

• Sound Files

• Page Groups

• Pickup Groups

• Time & Date Conditions - addition and removal

• Holidays

• Internal Numbers

• Blocking unwanted numbers

Menus

• Creating a call menu/Announcement

• Call Logs/Flow and History View

Users

• Assigning direct dial numbers

• Removing a user from Connect

• How to Reset Your Customer Portal Password