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    • Voicemail

      This article includes information on the ‘Voicemail’ section of the platform, its functionality and how to manage voicemail. Please see...

      August 27th, 2025 110 views 0 likes

    • Dashboards

      In this article, you will learn how to use the dashboard function on your tenancy. Please follow the below step...

      September 5th, 2025 75 views 0 likes

    Button Profiles
    • How to add button profiles

    • How to edit a button profile

    Contacts
    • How to add a contact to the shared address book

    • How to bulk upload contacts to the shared address book

    • How to edit a contact in the shared address book

    • How to delete a contact from the shared address book

    • How to hide a contact from the address book

    Call Groups
    • How to create a new call group

    • What is a call group?

    • Call Group Reporting

    Advanced
    • Device Management

    • Diverts

    • Hold Music

    • Sound Files

    • Page Groups

    • Pickup Groups

    • Time & Date Conditions

    • Holidays

    • Internal Numbers

    Menus
    • Creating a call menu

    Services

    • Agile Working
    • Information Management
    • Process Automation
    • Telecoms and IT

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