Call Recording

This article covers access to call recordings in the customer administration portal

Table of Contents

Overview Access to Recordings

Overview

The Agilico Connect platform can record calls to any external telephone number.  Call recording is enabled based on the telephone number belonging to the customer that is either receiving the call or being used to make the call.

Call recording is a chargeable additional service so any configuration changes must be requested through the service team.

Access to Recordings

Call recordings are accessed using the customer administration portal.  To start a search follow the steps below.

  • Once logged in, navigate to Call Logs in the main menu.
  • Check that External is selected in the Look In list.  Enter a number or partial number in Look For.
  • Select from one of the pre-generated options for the Date Range or select Custom Range.
  • Change the Direction as required and then press Search.

The platform will search for matching calls and present them in a list.  Search results are limited to a maximum of 100 calls.

Once you have found the call you are looking for either press the play button to listen to the call within the browser or download to retrieve a copy of the call.