In this article we cover how to use the three way conference call functionality in the web and desktop app. Overview The Agilico Connect web and desktop app support three way conference calling.  The user must be one of the parties, the other two can be either other Connect users or remote parties. Starting a Conference To start a conference call, m...

Overview When you use the Agilico Connect Web or Desktop App you create a session to our data centre.  This session handlers all of your settings and prevents you having to authenticate on a daily basis. On rare occasions you can receive a message that states “A session exists in this browser”.  This is caused by the browser opening two connection t...

Overview The Windows desktop app is a convenient way to use the web app in a Windows environment.  It uses an embedded browser to provide most functionality.  It is possible to accidentally deny permission to the microphone as part of the setup process.  Due to the fact that the browser is embedded there is no access to the settings to turn the micr...

Disambiguation There are multiple call paging options available in Agilico Connect.  This article covers the standard page implementation on Yealink handsets that is named Page Groups on the Agilico Connect customer administration portal. Overview Paging is a feature that allows a caller to initiate a one-way call to several users simultaneously.  T...

Agilico Connect Apps introduced presence features in addition to the standard telephony functions of Do not Disturb (DnD) and Call Forwarding. When adding this new feature we chose not to directly link the presence state of DnD with the telephony function.  This means if you set your presence in a Connect app to DnD you will still receive phone call...

Overview Call park is a feature that allows a person to put a call on hold at one telephone and continue the conversation from any other. The feature is used by transferring the call into a park slot.  This immediately puts the call on hold for retrieval from another telephone. Dynamic Parking There are two different approaches to park a call.  Dyna...

August 2025 Release date: 4th August 2025Release version: 1.3.1 (2) Fixes Improved handling of iOS call waiting. Maintenance This version includes fixes and security improvements in some underlying components, particularly the WebRTC libraries. Additional Comments This release has been tested on the following iOS releases.  Please make sure your iPh...

The Agilico Connect Web and Desktop App allow you to subscribe to the state of queues within your tenancy.  Subscribing allows you to see if calls are waiting in the queue.  You can also intercept and answer calls waiting in the queue even if you are not a member. Settings To use this feature, start by navigating to Settings using the menu and then ...

Release: 5.0.11 Date: 18/09/2025 Automate the browser permissions for microphone & speaker. Release: 5.0.10 Date: 01/05/2025 Improvements to the behaviour of the app when the user has unreliable Internet access. Minor maintenance. Release: 5.0.9 Date: 01/11/2024 Initial release to customers of version five of our app for Windows....

Overview The Agilico Connect platform provides both user and shared voicemail mailboxes.  To access a mailbox and listen to messages you will need the mailbox number and the pin code.  If you do not know what these are, please contact your Connect administrator. Handsets Handsets commonly have a dedicated button to access the voicemail system.  This...

The Agilico Connect web and desktop apps monitor various details about all calls made.  You can use this tool to diagnose problems causing call quality. What Affects Call Quality Call quality depends heavily on a stable and high-speed internet connection, along with the quality of equipment and network configuration. Factors like bandwidth, latency,...

In this article we look at the steps to configure your audio devices for first use in the web or desktop app. You must have both a working microphone and speakers to be able to make or receive calls. When you first login to the app it will ask for permission to access the microphone.  You will see a screen similar to the one below. Make sure you pre...

In this article,  we cover the use of call recording in the Agilico Connect  Web and Desktop apps. Overview Agilico Connect offers recording of external calls.  Call recording can turned on by default, in which case the call is recorded from the start unless turned off by the administrator. It is possible to pause recording in this instance by press...