This article includes information on the ‘Voicemail’ section of the platform, its functionality and how to manage voicemail. Please see the following for a step-by-step process to successfully manage a voicemail box.
Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)
- Once logged in, navigate the menu on the left side of the page and select Voicemail
- You will be greeted by the mailbox page, which lists all users by name, number and email address.
- To edit a user's voicemail settings, find the user in the list or via the search function. Then click Edit (pencil icon) on the right-hand side.
- On the next page, you will see the following settings for the user:
Name |
The name of the user to whom the mailbox belongs. |
Email Address |
The email address of the user to whom the mailbox belongs to. |
Voicemail Notification |
This option lets you select how the user wishes to receive voicemail notifications. The options are:
|
Sound File |
The sound file section lets you modify the greeting on the mailbox, you can select a recording from the drop down which is stored in the sound files section of the platform. To learn how to upload a new sound file, please follow this article. |
Play Envelope |
This option lets you enable (Yes) or disable (No) whether you will hear the date and time when the message was when you listen to your voicemails. |
Play Caller Number |
This option lets you enable (Yes) or disable (No) whether you will hear the phone number that left the message when you listen to your voicemails. |
5. Once you are happy with your changes to the mailbox, press the ‘save’ icon.
To access voicemail on iOS and Android devices, please read this article and from a standard handset read this article.