This article includes information on the ‘Diverts’ section of the platform, its functionality and how to manage diverts. Please see the following for a step-by-step process to successfully manage a divert. Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   Once you are in the Agilico Connect portal, navigate the menu o...

In this article, you will learn how to use the dashboard function on your tenancy. Please follow the below step by step process to successfully create dashboards and run basic call reports. Login to the Portal https://customerportal.hp2k.co.uk. Once you are in the Agilico Connect portal, navigate the menu on the left side of the page and select ‘Das...

As part of the Agilico Connect platform, you will be able to manage your configured devices and who they are assigned to. This article details where to access this page and the functionality. Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)   1. Click on Advanced, then Devices in the left-hand pane of the Customer Port...

In this article, you will learn how to add your own hold music to your tenancy. Please follow the below step by step process to successfully add your hold music. Login to the Portal https://customerportal.hp2k.co.uk  Once you are in the Agilico Connect portal, navigate the menu on the left side of the page and select ‘ Advanced ’ at the bottom. You ...

In this article you will learn how to create and manage time and date condition on your tenancy. Time and data conditions allow you to set up how your phone system behaves at set times/dates for example public holidays. Please follow the below step by step process to successfully create a time and date condition. Log in to the Agilico Connect Admin ...

In this article you will learn how to create and manage holiday calendar on your tenancy. Please follow the steps below to create a holiday calendar. Log into the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/). Once you are in the Agilico Connect portal, navigate the menu on the left side of the page and select Advanced at the bot...

To activate a page in the group you have created, you will need to create feature keys on the users. In this article, you will learn how to create and manage paging groups in your tenancy.  A page group is a telephony feature that lets a user make a one-way announcement to multiple phones at the same time. When a page is initiated, all phones in the...

In this article, you will learn how to create and manage pickup groups in the Agilico Connects portal. A pickup group is a telephony feature that allows members of a defined group (such as a team or department) to answer each other’s incoming calls. Instead of a call going unanswered if the intended recipient is unavailable, another group member can...

In this article, you will learn how to upload and manage sound files on your tenancy. Please follow the step-by-step process below to successfully upload a new sound file. Once you are in the Agilico Connect portal, navigate the menu on the left side of the page and select ‘Advanced’ at the bottom. You will be greeted with a further drop down menu, ...

This article includes information on the ‘Voicemail’ section of the platform, its functionality and how to manage voicemail. Please see the following for a step-by-step process to successfully manage a voicemail box. Log in to the Agilico Connect Admin Portal ( https://customerportal.hp2k.co.uk/ )   Once logged in, navigate the menu on the left side...