Access Voicemail on Agilico Connect iOS and Android Apps

Table of Contents

Listen to Voicemail Main Menu Steps to review messages Steps to record a new greeting Steps to record unavailable greeting Unavailable Message Steps to record an busy greeting Busy Message Steps to record your name Name or Department Steps to record a temporary greeting Temporary Greeting Steps to change password

In this article, we will look at how you can access your voicemail through the Agilico Connect iOS and Android apps.

Listen to Voicemail

  1. To access voicemail messages, on the dial pad , dial *98 and click to call. 
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. You will then be told if you have any messages

Option

Title

 Description

1

Review Messages

 Enables you to review messages that are in the current folder.  If you wish to listen to messages in a different folder, then you select Option 2 in the Main Menu

2

Change Folder

 Enables you to select from the standard mailbox destinations
0 - New Message, 
1 - Old messages, 
2 - Work Messages, 
3 - Family Messages, 
4 - Friends Messages.
# - To Cancel

3

Advanced Options

 No Available

0

Mailbox Admin

 Change your greetings, including your busy, unavailable, password, etc..
0 - New Message, 
1 - Unavailable Message 
2 - Busy Messages, 
3 - Name Messages, 
4 - Temporary Greeting
5 - Change Password 
* - Return to main menu

*

Repeat Menu

 Repeats this menu

#

Exit

  

 

Steps to review messages

  1. To access voicemail messages, on the dial pad , dial *98 and click to call. 
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. You messages should play automatically, if not press 1 
  4. You can navigate the message 

Option

Operation

 Description

1

First Message

 Play the first message

2

Change Folders

 Enables you switch folders
0 - New Message, 
1 - Old messages, 
2 - Work Messages, 
3 - Family Messages, 
4 - Friends Messages.
# - To Cancel

3

Advanced Options

 Advanced options for the current message.  See Advanced Review Menu

4

Previous Message

 Move to the previous message

5

Replay Current Message

 Replay the current message

6

Next Message

 Skip to the next message

7

Delete Message

 Delete the current message

8

Forward Message

 Forward Message to another voicemail account on your phone system.

9

Save Message

 Save the message to one of the Message Folders.

Whilst listening to a message if you want to move back or forwards in the message you can use the following options: 

Option

Operation

 Description

*

Rewind 3 Seconds

 Enables you to rewind the call by 3 seconds each time.

0

Pause

 Enables you to pause the message

#

Fast Forward 3 Seconds

 Enables you to fast-forward the message by 3 seconds each time. 

 

Steps to record a new greeting

  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 0 to record your new message.
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message.

 

Steps to record unavailable greeting

Unavailable Message

This is the message callers will hear if you are not able to answer the phone when leaving a voicemail

 
  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 1 to record your unavailable message.
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message.

 

Steps to record an busy greeting

Busy Message

The busy message is played when you are on the phone and a caller rings you. If you don't record a busy message, the system will default to your Unavailable Message

 
  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 2 to record your busy message.
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message.

 

Steps to record your name

Name or Department 

This recording is played when a caller uses the directory search for a person's name. If you don't record a name, then the computer voice will instead announce your name or department. 

 
  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 3 to record your Name.
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message

 

Steps to record a temporary greeting

Temporary Greeting

This message can be used for out-of-office messages for a temporary period of time. When enabled it replaces your unavailable message. 

 
  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 4 to record your temporary message.
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message

 

Steps to change password

  1. Dial *98.
  2. Enter Mailbox (users Ext no.) and Password (User’s Extno.)
  3. Press 0 to change mailbox settings.
  4. Press 5 to record your password
  5. Follow prompts to record a message and press # to save.
  6. Follow the prompts to Accept, Listen or Re-Record the message.