In this article we will look at the steps required to use the Agilico Connect Web or Desktop App.

• You Agilico Connect administrator will notify you once they have set you up on the solution.
   
• Once setup go to https://softphone.agilicoconnect.co.uk/
   
• Enter you registered email address, typically this will be your work email and press Request Code.

• You will then receive an email from agilicoconnect@agilico.co.uk.  If you don't receive a code, please see troubleshooting at the end of this guide.
   
• Copy the code from the email and enter this under the Account Verification section and then press Verify.
   

• You will now be logged into the the web app.
  
  If you receive an error please check the following:

Troubleshooting

• If you didn't receive a code.  Please review the following.
  
  • Check you entered your email address correctly
  • Check your spam or junk email folder or software
  • Speak to your Agilico Connect internal administrator to check your account is correctly setup
  • Speak to your IT Team to check that emails from agilicoconnect@agilico.co.uk are not blocked

• If you receive an error when you enter your code.  Please review the following.
  • Please try typing in the code rather than copying and pasting.
  • Press Request Another Code to try again.  Make sure that you use the code from the most recent email message.  Older codes can't be re-used.
  • Check with your Agilico Connect internal administrator that your account is enabled for the Connect web app.
  • Check with your Agilico Connect internal administrator that your email address is correct.  It must match perfectly.

Please see our other knowledge base articles in the web app category for more help.