When you first login to the Agilico Connect Web App the software will check your audio devices to ensure a seamless experience.
The welcome page below will identify the device selected for your Microphone, Speaker, and Primary ringer, if the browser can't access any device then you will get an error “Please connect an output device” as no output device found as seen in the image below.
If you get this error then there are several steps you can take to resolve the issue.
1.Check you are using a Chromian-Based Browser
Which browsers support the Agilico Connect Web App
Overview
The Agilico Connect Web App has been developed to operate smoothly on Chromian-based browsers. This means if your browser is built on the Chromium open-source project, you can enjoy the full functionality of the Agilico Connect Web App solution without any additional configuration
Supported Chromian-Based Browsers
Below is a list of popular Chromium browsers we have tested:
- Google Chrome – The most widely used Chromium-based browser.
- Microsoft Edge – Since its rebuild in January 2020, Edge is now based on Chromium.
While these are the most popular choices, other browsers that are Chromium-based should be compatible with the Agilico Connect Web App, however we would recommend you stick to the two above.
Recommended Browser Versions
For the best experience, we recommend:
- Using the latest stable release of your chosen Chromium-based browser.
- Ensuring that you have enabled all relevant permissions for microphone and notifications enabled for the webpage.
- Checking regularly for browser updates to maintain compatibility and security.
Performance and Compatibility Tips
- Microphone Access - Make sure your browser settings allow microphone access for the Agilico Connect web application.
- Firewall/Antivirus Settings - Some security software may interfere with Voice Over IP VoIP traffic. Adjust your security settings if you experience connection issues.
- Browser Extensions - Certain extensions can cause conflicts. If you encounter problems, try disabling all add-ons or using an Incognito/Private window.
- Support Channels - If issues persist, contact our support team and share details about your browser version and operating system.
Chromian Browser Summary
The Agilico Connect Web App is designed to work seamlessly in Chromian-based browsers. By keeping your browser updated and ensuring you have granted the necessary permissions, you can enjoy a reliable, high-quality experience.
If you have further questions or encounter any difficulties, please reach out to our support team for assistance
2.Check your audio device is working
- For Windows devices please check this Microsoft Article
- For Mac devices please check this this Apple Article