In this article,  we cover the use of call recording in the Agilico Connect  Web and Desktop apps.

Overview

Agilico Connect offers recording of external calls.  Call recording can turned on by default, in which case the call is recorded from the start unless turned off by the administrator. It is possible to pause recording in this instance by pressing the record button.  For granular control, the setting can be changed for each telephone line assigned to your account.  For example, a main number may be configured to record all calls by default but calls to or from a user's direct dial may not.  Call recording is not available for internal calls.

Call Recording Control

The controls for call recording are shown in the calls list similar to the screenshot below.  The recording control icon has been highlighted.

The call recording icon has three states as described in the table below.

Icon Status	Description
	Call recording is available.  The call is not being recorded.
	Call recording is available.  The call is being recorded.
	Call recording is not available.

If call recording has been turned on by default it will start automatically as soon as the call connects.

To start or resume call recording, press the call recording button.  If the request is successful, the icon will change and both parties on the call will be played an announcement.  Call recording starts from this point.

To pause the call recording, press the call recording button.  If the request is successful, the icon will change and both parties on the call will be played an announcement.  The call recording is paused and the rest of the call will not be recorded unless you press the call recording button again to resume.

Notes

• Access to call recordings is provided using the customer administration portal
• You cannot view or control call recording on a call that has been attended transferred at this time.