Overview
The Agilico Connect platform provides both user and shared voicemail mailboxes. To access a mailbox and listen to messages you will need the mailbox number and the pin code. If you do not know what these are, please contact your Connect administrator.
Handsets
Handsets commonly have a dedicated button to access the voicemail system. This is normally represented by a picture of an envelope. Pressing this button will start a call to the voicemail system.
Apps
To access the voicemail system from apps or if you handset does not have a dedicated button, start a new call and dial *98.
Authentication
The voicemail system will prompt for the mailbox number. Enter this using the numeric keypad. After a short pause you will be asked to enter the mailbox pin code. Again use the numeric keypad.
If authentication fails, you will be asked again two more times.
If the voicemail system rejects your details and you are sure they are correct, please contact your Connect administrator.
Main Menu
After successfully authenticating, the main menu will play. The options are described below.
Option / Button |
Option |
1 |
Listen to your new or saved messages (This option is not available if there are no messages) |
2 |
Change to a different folder in the mailbox |
0 |
Access the mailbox settings sub menu |
Listening to Messages
Whilst listening to messages. You can use the numeric keypad to perform actions on the message such as deletion. The table below lists these options.
Option / Button |
Option |
3 |
Provides further information on the message such as the time, date and caller details. |
5 |
Repeats the message |
7 |
Deletes the message |
8 |
Forwards the message |
9 |
Saves the message |
* |
Returns to the main menu |
Mailbox Setting Menu
Option / Button |
Option |
1 |
Records the message callers will hear when accessing this message commonly called your mailbox greeting. NOTE - Voicemail greetings that have been set by your Connect administrator using the customer portal will override this message. If in doubt, check with your Connect administrator |
2 |
This option is not used |
3 |
Records your name. This will be played if no greeting is recorded |
4 |
Records a temporary greeting which overrides the default. This is useful if you are going on holiday and want to be able to return to your standard greeting when you return |
5 |
Change your mailbox pin code |
* |
Returns to the main menu |