This article provides a step-by-step guide on how to access reports on a Call Groups.

Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)  

1. Click on Call Groups in the left-hand pane of the Customer Portal.  

2. A list of Call Groups will be displayed. To view the stats for a particular call group, click on the Stats icon.

3. This will take you to the stats page to view the call statistics for that Call Group, which can be filtered. By default, the stats will show for Today. This can be changed by clicking the Select icon at the top in the Filters section under Data Range. 

The image below shows an example Call Group dashboard for Today

Dashboard Options

You can interact with the dashboard in a number of ways. Including expanding a data field, changing the data period, exporting data as PDF, CSV, XML and printing. Whilst navigating the dashboard you will see the following icons.

	Takes you to a new page with a breakdown of the summary
	Copies the data in a plain text format that can be pasted in to the app of your choice e.g. Word, Outlook, Powerpoint.
	Exports the data as a CSV file that can be imported into a reporting tool such as MS Excel or PowerBI
	Exports the data as a PDF file
	Exports the data as an XML file that can be imported into a reporting tool such as MS Excel or PowerBI
	Exports the data as a PNG image file.
	Prints the data
	Refreshes the graph
	Expands the Graph
	Contracts the Graph