In this article we will look at how you can create a new pin code for a user of the Agilico Connect Mobile App.
- Log in to the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/)
- In the left-hand navigation menu, click Users.
- Locate the required user, then select either the Desktop or Mobile device icon under the Options column
- If neither option is available for the user under options, then you will need to raise a ticket with the Agilico Support at support@tech.agilico.co.uk to provide you access to this function.
- Click the Agilico Connect for Android or Agilico Connect for Android / iOS icon, depending on the user's device.
- Under Connect Mobile App, ensure the profile is set to Agilico Admin (if applicable).
- Click New Code.
- The system will automatically generate a new 8‑digit PIN for the user.
Troubleshooting
If the generated code does not work for the user, ensure that the user has been activated for the mobile app.
To do this, when you click on the button for the mobile app, you will be presented with this screen:
Under the ‘App Type’ drop down menu, this may be set to ‘Other’ or ‘Please Select’. If it is set to one of these, you will need to set it to ‘Agilico Connect’ and then press the save button. When it is saved, proceed to click the ‘Enable’ button. Once enabled, the enabled button will change to ‘Disabled’.
At this point, you can then click on the Agilico Connect for Android or iOS button and generate a PIN code as above.
If you experience any difficulty locating or generating a PIN code, please contact Agilico Support