Chris Kendall
chris.kendall@agilico.co.uk

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Updated February 20th, 2026 by Chris Kendall

Yealink W76P (Dect) IP Telephone

Answering a Call Lift the handset to answer a call, or press the Answer soft key.   Placing a Call Lift the handset or press the Send/Talk key.Enter the number, then press Send/OK.   Ending a Call Place the handset back in the cradle, press the End Call soft key, or press the On‑hook key.   Mute a Call Press the Mute key to mute the handset micropho...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink T53W IP Telephone

Answering a Call Lift the handset to answer a call, or press the Answer soft key, Speaker, or Headset button.   Placing a Call Lift the handset, press the Speaker key, or press the Headset key.Enter the number, then press Send.   Ending a Call Place the handset on the cradle, press the End Call soft key, or press the Speaker/Headset button.   Mute a...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink W71P (Dect) IP Telephone

  Answering a Call Lift the handset to answer a call, or press the Answer soft key.   Placing a Call Lift the handset or press the Send/Talk key.Enter the number, then press Send/OK.   Ending a Call Place the handset back in the cradle, press the End Call soft key, or press the On‑hook key.   Mute a Call Press the Mute key to mute the handset microp...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink T44W IP Telephone

Placing a Call Using the Handset Lift the handset Dial the number Press Send (if required) Using Speakerphone Press Speaker Dial the number Press Send Using a Headset Press Headset Dial the number Press Send   Answering a Call Lift the handset Press Speaker Press Headset Rejecting a call: Press Reject to send it to voicemail.   Ending a Call Hang up...

1 min reading time
Updated February 24th, 2026 by Chris Kendall

Yealink T46U IP Telephone

    Answering a Call Lift the handset for handset operation or press the Speaker for hands‑free operation.You may also press the Headset key if a headset is connected.   Placing a Call Lift the handset, press the Speakerphone button, or press the Headset button.Enter the number, then press Send.   Ending a Call Place the handset on its cradle or pre...

1 min reading time
Updated March 2nd, 2026 by Chris Kendall

Blocking unwanted numbers

At the moment, it isn’t possible to block a phone number directly within your Connect Platform Portal. However, don’t worry, you can submit a support ticket, and one of our friendly team members will be happy to assist you with blocking the number.  ...

0 min reading time
Updated March 2nd, 2026 by Chris Kendall

Adding a user to a Call Queue or Ring Group

This article provides a step-by-step guide on how to add add a user to a Call Queue or Ring Group. Call Queues and Ring Groups are both tools that help you direct incoming calls to a pre-defined group of people. Ring Group: Everyone in the group is called at the same time. Call Queue: Calls are placed in a line and sent to available team members. Th...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink T54W IP Telephone

Answering a Call Lift the handset Press Speaker for hands‑free Press Headset (if headset mode is enabled)   Placing a Call Using the handset: Lift the handset Dial the number Press Send (if required) Using Speakerphone: Press Speaker Dial the number Press Send Using Headset: Ensure headset mode is active Dial the number Press Send   Ending a Call Ha...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink T33G IP Telephone

    Answering a Call Lift the handset Press Speaker for hands‑free Press Headset (if connected)   Placing a Call Dial the desired number Choose how to place the call: Lift handset Press Speaker Press Headset   Ending a Call Hang up the handset Or press the End Call soft key   Muting a Call Press Mute to silence your microphone Press Mute again to un...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink T54U IP Telephone

Answering a Call Lift the handset to answer a call, or press the Answer soft key, Speaker, or Headset button.   Placing a Call Lift the handset, press the Speaker key, or press the Headset key.Enter the number, then press Send.   Ending a Call Place the handset on the cradle, press the End Call soft key, or press the Speaker/Headset button.   Mute a...

1 min reading time
Updated February 20th, 2026 by Chris Kendall

Yealink T42U IP Telephone

Answering a Call Lift the handset to answer a call, or press the Answer soft key, Speaker, or Headset button.   Placing a Call Lift the handset, press the Speaker key, or press the Headset key.Enter the number, then press Send.   Ending a Call Hang up the handset, press the End Call soft key, or press Speaker/Headset to disconnect.   Mute a Call Pre...

1 min reading time
Updated February 16th, 2026 by Chris Kendall

Generating a new PIN code for Agilico Connect Mobile App

Follow the steps below to create a new PIN code for a user’s Agilico Connect mobile application: Log in to the Agilico Connect Admin Portal ( https://customerportal.hp2k.co.uk/ )   In the left-hand navigation menu, click Users. Locate the required user, then select either the Desktop or Mobile device icon under the Options column   If neither option...

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