Your Yealink desk phone has been pre-configured by Agilico before delivery. In most cases, simply connecting the phone to your network will allow it to automatically download its settings and become ready for use.

Please note that while many phones are ready within a few minutes, some devices can take up to one hour to fully provision and receive all assigned settings.

What's Included

Your package should contain:

• Yealink desk phone
• Handset
• Handset curly cord
• Desk stand
• Network (Ethernet) cable

Some customers may also receive:

• Power adapter (if Power over Ethernet (PoE) is not available on the network)

Before You Begin

Ensure you have:

• A live network connection available at your desk.
• The supplied network cable.
• Access to a power socket if a power adapter has been provided.

Step 1: Assemble the Phone

1. Connect the handset cord to the handset.
2. Connect the other end of the cord to the handset port on the phone.
3. Attach the desk stand to the rear of the phone.
4. Position the phone on your desk.

Step 2: Connect the Network Cable

1. Connect one end of the supplied network cable to the Internet port on the back of the phone.
2. Connect the other end to your network wall socket or network switch.

If Your Network Supports PoE

If your network provides Power over Ethernet (PoE), the phone will power on automatically when connected.

No power adapter is required.

If Your Network Does Not Support PoE

1. Connect the supplied power adapter to the power socket on the rear of the phone.
2. Plug the adapter into a mains power outlet.
3. Switch on the power.

The phone will begin its startup process.

Step 3: Allow the Phone to Complete Setup

Once powered on, the phone will automatically:

• Connect to your network
• Download its assigned settings
• Apply any updates
• Configure any programmed buttons and features

The phone may restart during this process. This is normal.

Important: Do not disconnect the phone from power or the network while it is completing setup.

When Will My Phone Be Ready?

Most phones become operational within a few minutes.

However, some phones may take up to one hour to fully provision and receive all assigned settings.

During this time:

• Your name or extension may not appear immediately.
• Programmed buttons may not be visible straight away.
• Outbound calling may not be available immediately.

Please allow up to one hour before reporting a fault.

Step 4: Check the Phone is Ready

Once setup is complete, you should see:

• Your name (if assigned)
• Your extension number

If button profiles have been configured by Agilico, these should also be visible on the phone display.

Depending on your setup, these may include:

• Speed dials
• Colleague extensions
• Busy Lamp Fields (BLFs)
• Hunt group buttons
• Call pickup buttons
• Other customised shortcuts

Test Your Phone

We recommend carrying out a quick test once the phone has completed setup.

Make an Internal Call

Call a colleague's extension and confirm the call connects successfully.

Make an External Call

Place a call to an external number and confirm clear audio in both directions.

Receive a Call

Ask a colleague to call your extension and confirm the phone rings correctly.

Troubleshooting

The Phone Will Not Power On

Check that:

• The network cable is securely connected.
• The network socket is active.
• The power adapter is connected correctly (if supplied).

The Phone Shows "No Service"

Check that:

• The network cable is connected to the Internet port on the back of the phone.
• Your internet connection is working.

If the phone has only recently been installed, allow up to one hour for provisioning to complete.

My Buttons Are Missing

Programmed buttons may not appear immediately after installation.

Please allow up to one hour for the phone to complete provisioning.

If buttons are still missing after this time, contact Agilico Support.

I Cannot Make Outbound Calls

Newly installed phones may require additional time to receive all configuration settings.

Please allow up to one hour after connecting the phone.

If outbound calling is still unavailable after one hour, contact Agilico Support.

Expected Result

Once installation and provisioning are complete, your Yealink desk phone should:

• Power on successfully
• Connect to your network
• Display the correct user name and extension
• Show any button profiles configured by Agilico
• Make and receive internal and external calls
• Access voicemail (where applicable)

Your phone is now ready for everyday use.