Yealink DECT displays No Default Line or No Matched Line

Table of Contents

Prerequisites Step 1: Obtain the Base Station IP Address Step 2: Access the Base Station Web Interface Step 3: Configure the Provisioning Server Step 4: Force Provisioning Step 5: Reboot the Base Station Step 6: Verify Service Setting the Default Line Yealink W56H, W57R and W59R Handsets Alternative Method Verifying the Default Line Information Required by Agilico Support

If your Yealink DECT handset displays No Default Line or No Matched Line, the base station may have lost its configuration or account assignment and may need to be reprovisioned.

Follow the steps below to reconnect the base station to the Agilico provisioning platform and restore service.

Prerequisites

You will need:

  • Access to the Yealink DECT base station.
  • Access to a registered handset.
  • A PC or laptop connected to the same network as the base station.
  • The Agilico provisioning URL: http://dmcconnect.hp2k.co.uk/devicelogic/yealink/

Step 1: Obtain the Base Station IP Address

  1. Using the handset, navigate to Menu > Status > Base Status.
  2. Make a note of the IP address displayed.

Example: 192.168.1.100

Step 2: Access the Base Station Web Interface

Depending on how the base station has been configured, access to the web interface may be restricted. If you are unable to log in, you may need to factory reset the base station first.

  • Ensure the base station is powered on.
  • Press and hold the paging button on the front of the base station for approximately 10 to 15 seconds.
  • Continue holding until the LED changes state and the base begins the reset process.
  • Release the button and allow several minutes for the base station to reboot.

Open a web browser and browse to the IP address of the base station.

Example: http://192.168.1.100

Log in using the administrator credentials for the base station.

Username: admin

Password: admin

Step 3: Configure the Provisioning Server

Navigate to Settings > Auto Provision.

Locate the field labelled Server URL.

Enter the following URL:

http://dmcconnect.hp2k.co.uk/devicelogic/yealink/

Click Confirm to save the changes.

Step 4: Force Provisioning

Whilst still on the Auto Provision page, select Auto Provision Now.

The base station will contact the provisioning server and download its latest configuration.

Allow several minutes for the process to complete.

Step 5: Reboot the Base Station

Once provisioning has completed, navigate to Settings > Upgrade.

Select Reboot.

Alternatively, disconnect the power from the base station for 30 seconds and reconnect it.

Allow the base station to fully restart.

Step 6: Verify Service

Once the base station has restarted, the following messages should no longer be displayed:

  • No Default Line
  • No Matched Line

The handset should now display the assigned extension or account name.

Please test:

  • Outbound calling
  • Inbound calling
  • Internal extension calling

If the issue persists and the handset still displays either message, please contact Agilico Support.

Setting the Default Line

Following a successful reprovision, you may need to manually select the correct default line on the handset.

If the handset displays multiple lines or does not automatically select the correct account, follow the steps below.

  1. Press the Menu button.
  2. Navigate to Menu > Settings > Telephony > Default Line.
  3. Select the required line or account.
  4. Press Save.

If your extension name or account name is available, select this as the Default Line.

Alternative Method

On some firmware versions, the Default Line setting is located under:

Menu > Settings > Select Base > Default Line

Select the required account and save the changes.

Verifying the Default Line

Once selected:

  • Return to the home screen.
  • Confirm the account name is displayed.
  • Test making an outbound call.
  • Test receiving an inbound call.

Note: If the handset successfully registers to the base station but still displays "No Matched Line", this usually indicates that the handset has not been assigned to a telephone line on the base station or the base station has not yet successfully downloaded its configuration. In most cases, forcing a reprovision and then selecting the correct default line resolves the issue.

Information Required by Agilico Support

If the issue persists, please provide:

  • Base Station MAC Address
  • Base Station IP Address
  • Handset Model
  • A photo of the handset display
  • A screenshot of the Auto Provision page showing the configured Server URL

This information will allow Agilico Support to investigate the provisioning and account assignment further.