Feature codes are designed to offer access to features or functionality by making a phone call. They are often used where the device you are using doesn't have direct access to the feature.
Whenever possible it is best to use features through programmable keys on handsets or native functionality in apps.
All feature codes are prefixed with the star character.
Feature Code List
| Code | Name | Description and Usage |
|---|---|---|
| 8 | Site DDI Pickup | Picks up a ringing incoming call to any users DDI or extension at the same site |
| 11<Number> | User Pickup | Picks up a ringing call to a specific user. Example usage: A call is ringing on extension 201. To pickup the call from another device, dial *11201. |
| 21 | Time Profile | Accesses the time profile menu for the site |
| 31<Number> | Site Divert Set | Sets a divert for all calls into the site. Example usage: To divert all calls at the site to telephone number 01234987654, dial *3101234987654 |
| 32 | Site Divert Clear | Clears a previously set site divert |
| 33<Number> | Group Page | Starts a group page to the specified group. Please see separate knowledgebase article for group page |
| 37 | Call Park | Parks a call on the first available park slot |
| 37<Number> | Call Park Retrieve | Retrieves a call from park. Example usage: To retrieve a call from park slot one, dial *3701 |
| 43<Number> | Voicemail Transfer | Transfers a call direct to a voicemail mailbox. Example usage: To transfer a call to a voicemail mailbox 123, with the call in progress, start a blind transfer and dial *43123 |
| 97 | Hold Music | Plays the hold music set for the user's site |
| 98 | Voicemail | Access the voicemail system |