Feature codes provide access to specific features or functions by dialling a code from your phone. They are commonly used when the device you are using does not provide direct access to the required feature.
Where possible, we recommend using programmable keys on handsets or the native functionality available within the relevant app. Please refer to the guide for your specific device or application for further details.
All feature codes are prefixed with the star character `*`
Feature Code List
| Code | Name | Supported By | Description and Usage |
|---|---|---|---|
| 8 | Site DDI Pickup |
Handsets Mobile App |
Picks up a ringing incoming call to any users DDI or extension at the same site |
| 11<Number> | User Pickup |
Handsets Mobile App |
Picks up a ringing call to a specific user. Example usage: A call is ringing on extension 201. To pickup the call from another device, dial *11201. |
| 21 | Time Profile |
Handsets Mobile App Teams |
Accesses the time profile menu for the site |
| 31<Number> | Site Divert Set |
Handsets Mobile App Teams |
Sets a divert for all calls into the site. Example usage: To divert all calls at the site to telephone number 01234987654, dial *3101234987654 |
| 32 | Site Divert Clear |
Handsets Mobile App Teams |
Clears a previously set site divert |
| 33<Number> | Group Page |
Handsets Mobile App |
Starts a group page to the specified group. Please see separate knowledgebase article for group page |
| 37 | Call Park | Handsets |
Parks a call on the first available park slot |
| 37<Number> | Call Park Retrieve | Handsets |
Retrieves a call from park. Example usage: To retrieve a call from park slot one, dial *3701 |
| 43<Number> | Voicemail Transfer |
Handsets Mobile App Teams |
Transfers a call direct to a voicemail mailbox. Example usage: To transfer a call to a voicemail mailbox 123, with the call in progress, start a blind transfer and dial *43123 |
| 71<Code> | Forwarding & DnD |
Handsets Mobile App |
Codes 01 - Turn DnD On 02<Number> - Turn Forwarding On
|
| 97 | Hold Music |
Handsets Mobile App Teams |
Plays the hold music set for the user's site |
| 98 | Voicemail |
Handsets Mobile App Teams |
Access the voicemail system |