In this article, you will learn how to create and manage pickup groups in the Agilico Connects portal. A pickup group is a telephony feature that allows members of a defined group (such as a team or department) to answer each other’s incoming calls. Instead of a call going unanswered if the intended recipient is unavailable, another group member can “pick up” the ringing call using a pre-programmed feature key (See How to add button profiles for steps to create this key). This helps ensure calls are handled promptly, improves team collaboration, and reduces the risk of missed calls.

Please follow the step-by-step process below to successfully create a pickup group.

Once you are in the Agilico Connect portal, navigate the menu on the left side of the page and select ‘Advanced’ at the bottom. You will be greeted with a further drop-down menu, select 'Pickup Groups'.

In this form you will be able to view all of the pickup groups saved against your tenancy.

1. To create a new pickup group, click the +Add button.
2. Enter a name for the group, then click the Save icon.
3. The members section will now appear.
4. To add a member press the +Add button.
5. Select the relevant member from the drop down list, then click the Save icon.
6. Repeat the previous two steps for each member you wish to add to the group.

You have successfully created a pickup group and added relevant users.