Holidays

A simple form to create and manage holiday calendars.

Table of Contents

Important notes Adding an announcement to a holiday

In this article you will learn how to create and manage a holiday calendar on your tenancy.  

Important notes

  • Holidays can only be used if your business utilises time & date conditions. You will need to add the holiday calendar to these.
  • Remember to check that the holidays you create are assigned to the routing of the numbers you need them on. 
 

Please follow the steps below to create a holiday calendar.

  • Log into the Agilico Connect Admin Portal (https://customerportal.hp2k.co.uk/). 
  • Navigate the menu on the left side of the page and select Advanced at the bottom. 
  • You will then be greeted with a further drop down menu, select Holidays.

In this form, you can view all the holidays configured for your tenancy.

  1. To create a new holiday, click the +Add button.
  2. Enter a name for the calendar, i.e. bank holidays.
  3. Press the Save button.
  4. You will now be required to specify dates for your calendar. To do so, press the +Add Date button.
  5. Select a start date and time, then an end date and time.
  6. Press the Save button.
  7. Repeat above for any further dates you wish to add.
  8. Go into the Time & Date Conditions you would like the holiday added to and under the ‘Holidays’ heading, click ‘+add’ and add the holiday(s) you have created.

Adding an announcement to a holiday

If you would like an announcement to play during the holiday period, such as an out of office or suggesting to leave a voicemail, you will need to follow the below.

  1. Create a sound file and upload it to your tenant by following the guide Sound Files - Agilico
  2. Create an announcement by following the ‘announce only’ section Creating a call menu - Agilico. Apply the required sound file to this menu and ensure it is set to announce only.
  3. Set the timeout destination to a voicemail/divert or wherever you would like it to go for that holiday period