Navigating Phone Menus (DTMF)

Many organisation use a menu that asks the caller to “press 1 for support, 2 for billing”. These automated systems rely on a technology called DTMF (Dual-Tone Multi-Frequency). When a key is pressed, it sends a unique audio tone across the line to let the system know which option was chosen. When you are using our web or desktop apps, you can navigate these menus just as easily as you would on a standard office phone.

How to Send Tones on an Active Call

To interact with an automated menu during a call, you need to bring up the in-call dial pad.

1. From an active call, press the dial pad button as shown below.

The in-call DTMF panel will open as below.

2. Use your mouse to click the numbers on the onscreen dial pad, or type the digits directly using your computer’s keyboard.