To create button profiles:

1. Login to the Portal https://customerportal.hp2k.co.uk 
2. Clicking the Button Profiles tab on the right-hand side.
3. Click the + Add Button .
4. Give the Profile a unique name,  most users create profiles by Role or Site e.g Sales or London Office and click Save.  
5. This will now appear in the list below, click the edit pencil next to the profile you created .
6. Once in edit mode you can create the buttons you require.

Adding a button to a button profile

On the Editing button profile ‘****’ screen, click +Add, you will see Label, Button Type. Button Action and Button Number. Label will be the name for the button, Button Type will determine the options available under Button Action, Button Number assigns the button to the chosen button profile. 

1. Give the button a name in the Label field
2. Set the type, from the Button Type options:

BLF User (Busy Lamp Field)

This provides a visual indication of the status of other phone extensions, showing whether they are available, in use, or receiving a call. This is achieved by assigning a BLF key on a handset to monitor a specific extension.

The typical light indicators are as follows:

• Green – The extension is available. Pressing the key will initiate a call to that user.
• Red – The extension is currently in use. Pressing the key will result in a busy tone or redirect to the user’s busy destination (e.g. voicemail).
• Flashing – The extension is receiving an incoming call. Pressing the key may intercept the call, depending on system permissions.

Once selected, you can set the  Button Actions to a end point e.g. Reception or Julie Smith 

Call Distribution Group 

A Call Distribution Group (also known as a Ring Group) is a call handling method that routes incoming calls to a predefined group of extensions or users for example, a customer service team.

Once selected, you can set the Button Action to a pre-defined Call Group, you can create a group by clicking Call Groups on the left pane. 

Call Park Slot

Call Parking allows a user to place an active call on hold in a shared, virtual space known as a call park slot. You can think of this as a virtual "parking lot" for calls, where any authorised extension can retrieve the parked call using a programmed feature key or by dialling a short code.

Once selected, the only option for Button Action is Call Park

Example Scenario:
A call is received by reception. The caller wishes to speak with User A, but User A is currently unavailable. Rather than keeping the caller on hold, the receptionist parks the call in park 3 and notifies User A that a call is waiting for them on park 3. While the call is parked, the caller hears hold music. When User A becomes available, they simply dial the code for park slot 3 to retrieve the call.

CLI Override

Caller Line Identity (CLI) refers to the telephone number displayed to the recipient of a call, identifying the caller. In a business context, this is a mandatory requirement and must be a valid, dialable number that clearly represents the caller.

We have the ability to configure which CLI is presented on outbound calls. This could be the business’s main number, the sales teams number or an individual user’s Direct Dial In (DDI) number, depending on operational needs.

Once selected, you can choose the number from the Button Action dropdown

Contact 

A contact record is a name and number stored in the shared business contact list, usually referred to as the corporate directory. 

Once selected, you can choose a contact you would like to assign through the Button Action dropdown, in addition you can select the Contact Number you wish to dial when the button is pressed. 

DND

Do not Disturb is a status that a user can apply to their extension. Whilst in this status when a call is made to that extension, the call is met by busy tone or voicemail.

Once selected, you can choose the DND option from the Button Action dropdown.

Feature Code

Feature Codes are shortcuts for turning on or off certain phone features. Once selected, you can choose from the list below by clicking the Button Action dropdown:

• Sign In/Out - Used to sign in to the handset under a hot desk scenario.
• Sign Out - Used to sign out of the handset in a hot desk scenario.
• Site Hold Music -  Listen to the site hold music
• Site Page All - Page all handsets on the site (limited to ten devices)
• Site Pickup - Used to pickup any DDI call ringing at the same site
• Time of Day Mode Menu - Used to switch the system in/out of day/night mode.
• Voicemail Transfer - Used to transfer a call directly to a voicemail mailbox
• Voicemail Access – Used to access the voicemail interactive menu

Forward All 

This is used to forward all calls received to the extension to a defined destination.

Once selected, the only option to select is Forward All from the Button Action dropdown.

Headset 

This is used as an enable/disable key for the use of headsets with a handset.

Once selected, the only option to select is Headset from the Button Action dropdown.

In Call Feature 

This is used to pause/resume recording for that line.

Once selected, the two  option to select from the Button Action dropdown are:

• Pause Line Recording - Pauses recording of the current call, for example if you are taking credit card details. 
• Resume Line Recording - Resumes recording of the call

Line 

The Line option allows you to switch between calls for example, if you are on a call and you have call waiting enabled then if a second call comes in, you can press the line key to place the current call on hold and pickup 

On Demand Call Recording 

This is used to toggle call recording on/off for all calls for your line.

Once selected, the only option is Line for the Button Action dropdown.

Page Group

This is used to page the defined page group.

Pickup Group 

This is used to intercept a call in the defined pickup group.

Queue Member Pause

Enables the user to pause calls to their phone from the queue they are assigned to The ability for the member of a queue to temporally pause them  selves from receiving calls from the call group. 

Queue Pickup

Pick up any call that is ringing in that queue

Spare 

Clears the key, like delete

Time Profile Key

The Time Profile Key allows users to manually switch the phone system between predefined operating modes—such as Day, Holiday, Lunch, and Night based on business requirements. Each mode can control how incoming calls are routed, ensuring the system behaves appropriately during different times or operational scenarios.

For example:

• Day – Standard working hours; calls may ring directly to reception or teams.
• Lunch – Calls may route to voicemail or an alternative team while staff are on break.
• Night – Calls may divert to an out-of-hours service or voicemail.
• Holiday – Special routing for public holidays or office closures.