In Agilico Connect, users are linked to the licences assigned to your tenant. Because of this, a user cannot be permanently deleted from the platform.

If a user is no longer required, the recommended approach is to repurpose the user profile so it can be used again in future. 

To do this:

1. Rename the user to something clear, such as “Spare User 1”.
2. Remove any personal details from the user profile, such as email addresses, mobile numbers or forwarding settings.
3. Remove any Direct Dial numbers assigned to the user.
4. Remove the user from any call groups, hunt groups or queues.
5. Check that any voicemail, call forwarding or routing settings have also been cleared.

Once these steps are complete, the user will no longer be associated with the previous employee or individual and can be kept as an available spare user for future use.