This article provides a step-by-step guide on how to add add a user to a Call Queue or Ring Group. Call Queues and Ring Groups are both tools that help you direct incoming calls to a pre-defined group of people.
- Ring Group: Everyone in the group is called at the same time.
- Call Queue: Calls are placed in a line and sent to available team members.
They’re commonly used for teams like Sales, Support, Reception, or any group that needs to answer calls together.
How to Add a User to a Ring Group
1. Log in to the Agilico Connect Portal https://customerportal.hp2k.co.uk/
From the menu on the left, click Call Groups.
2. Choose the Ring Group
From the list of groups, find the Ring Group you want to update.
Click the Pencil Icon in the Options column.
(Example: “Pick-Up” group)
3. Add a New Member
In the Group Overview, click the + Add button.
4. Select the User
Choose the user you want to add from the dropdown list and click the Save button.
You’ve now successfully added the user to the Ring Group.
How to Add a User to a Call Queue
1. Log in to the Agilico Connect Portal https://customerportal.hp2k.co.uk/
From the menu on the left, click Queues
2. Choose the queue
On the Queues Overview page, click the Pencil Icon next to the queue you want to edit.
(Example: “Main” queue)
3. Add a New Member
On the Queue edit page, look for the Members section and click the + Add button.
4. Select the User
Choose the new user/extension from the dropdown list and click the Save button.
You’ve now added a user to the Call Queue.
By following this guide, you’ve learned how to add users to both Ring Groups and Call Queues in the Agilico Connect Portal.